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Operating Options

We look after everything from initial enquiry to full operation.

Our fully managed service does exactly that, we look after your interests. Which is why it is preferred by the majority of our clients. They enjoy continual support, advice and guidance ensuring they receive the service they deserve. We then grow and adapt the service as their needs change. Which is why our clients often remain with us for many years.

Key components of our service:

Prior to Installation

  • Even before we receive your order, we will have discussed your needs and ensure we understand your objectives.
  • On receipt of your order confirmation, the delivery process begins. We will discuss and confirm with you the details around the supply, delivery and installation of your service.
Micor market vending machines that are self-service offering snacks, drinks and meals

Personnel

  • The Sales Manager, supported by various departments is responsible for the overall management co-ordination and successful delivery of your service.
  • Our sales team will manage the compilation of details, administration connected with your installation. They will also update you on progress with your installation.
  • They will be supported by our technical and operations team who will carry out the installation.

Installation

  • We will survey your location with you to arrive at a suitable plan to achieve trouble free installation.
  • All on site processes will be adhered to and RAMS will be supplied.
  • The installation will be conducted in a safe, professional and courteous manner.

Technical & Operational back up

  • Service calls can be placed by phone or email.
  • Calls are recorded, allocated and managed electronically.
  • Our engineers are trained and equipped to respond to calls promptly and aim to achieve first time repairs.
  • An escalation procedure is in place involving a senior engineer, service manager and manufacturer to minimise downtime.
  • We will continually audit and report on the sales and reliability of each machine.

During the first week & beyond

  • Your site will be attended to ensure everything is running well. Minor changes and adjustments will be made to fine-tune your service.
  • After the first quarter the sales manager will visit to carry out a review to ensure you are happy with the delivery of the service.
  • These reviews can be conducted regularly to assess performance and enhancements to develop our service to you.
Photo showing employees standing by a drinks vending machine and holding a meeting in a glass walled room

Quality Standards

Vendaid are members of the Automatic Vending Association the regulatory body for the vending industry in the UK. To qualify for our re-certification, we are assessed and audited each year in terms of the quality of our practices and procedures.

Self-Operated or "Do It Yourself" (DIY)

We recognise, that in some situations you may prefer to utilise your own resources to fill and clean the machines with Vendaid products!

If that is your preference, we will provide the training required to look after the stock in the machine.

Under your chosen financial agreement for the equipment, we will provide full technical support to ensure the equipment works reliably.

As you’d expect we will cover:

  • Installation
  • Training
  • Call-Outs
  • Parts and Labour
Table top vending machine filled with coffee beans and hot chocolate powder and a meeting in an office taking place in the background
Vending machine with a choice of snacks like crisps and chocolate bars

Ingredient Supplies

You can order your favourite drink ingredients and consumables from our wholesale list, and we’ll deliver them normally the next day.

Talk to Vendaid to find out how we’ve helped deliver these benefits

Click on the icon below to contact our team or call us on one of the following numbers.

We look forward to speaking to you!

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